Effective Date: 01/01/2025
At Mittens Grooming, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, mittensgrooming.co.uk, or use our services.
1. Contact Information
For any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Email: info@mittensgrooming.co.uk
2. Information We Collect
We collect and process personal information necessary to provide our services effectively. This includes:
• Personal Details: Name, surname, email address, phone number, and residential address.
• Cat Details: Age, name, breed, hair length, behavior, and any additional information relevant to our grooming services.
• Cookies and Tracking Technologies: Data collected automatically through cookies and similar technologies, including IP address, browser type, operating system, and browsing behavior.
3. Purpose of Data Collection
We process the collected data for the following purposes:
• To calculate service pricing and tailor our offerings to your needs.
• To respond to inquiries and manage bookings efficiently.
• To send promotional communications and updates, provided you have given explicit consent.
• To improve our website’s functionality, user experience, and security through analytics and performance monitoring.
4. Sharing of Information
We may share your personal data with trusted third-party providers when necessary to:
• Facilitate payment processing.
• Manage marketing communications.
• Analyze website performance and improve our services.
All data shared with third parties is handled in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather analytical data about website usage. Cookies may be essential for functionality or used for performance monitoring and personalization.
• You can manage your cookie preferences through your browser settings.
• For more details about the types of cookies we use and their purposes, please refer to our Cookie Policy (if applicable).
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law. If you wish to have your data removed, you can submit a request by contacting us at info@mittensgrooming.co.uk.
7. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data where applicable.
To exercise these rights, please contact us at info@mittensgrooming.co.uk.
8. Legal Compliance
We process your personal data in strict compliance with the GDPR and other relevant data protection regulations. This ensures your information is handled lawfully, transparently, and securely.
9. Policy Updates
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and where appropriate, we will notify you of significant changes.
Kitten introduction - From £50
Duration: 45 minutes to 1 hour.
Includes:
We provide services in the following postcode areas across East London and Essex:
Lion Cut - From £100
Duration: At least 2 hours.
Includes:
Suitable for:
We provide services in the following postcode areas across East London and Essex:
Full Wet Groom - From £70
Duration: At least 2 hours.
Includes:
Optional Add-on: Nagayu Ultra Skin Spa Bath
We provide services in the following postcode areas across East London and Essex:
Full Dry Groom - From £70
Duration: At least 2 hours for the first visit (unless on a regular schedule).
Includes:
We provide services in the following postcode areas across East London and Essex:
Terms & Conditions
All bookings are subject to the Terms & Conditions
– When booking an appointment with Mittens Grooming, you are accepting the Terms and Conditions below.
– We reserve the right to change the T&Cs at any time. It is your responsibility to check T&Cs before each appointment.
– You will be asked to sign the owner’s consent to the T&Cs at the beginning of your first appointment.
Deposit
– A £40 deposit is required to secure a booking appointment via bank transfer. It must be paid within 24 hours of booking the appointment. Failure to make this payment will result in the automatic cancellation of the appointment.
Cancellation/rescheduling
– You must give at least 48hours notice if you wish to cancel/reschedule the appointment.
– The deposit for the cancelled appointment can be transferred to a rescheduled appointment, provided the cancellation notice exceeds 48 hours.
Pricing
– The prices shown on a website are for guidance only.
– Quotes discussed over the phone, at the time of booking or via “make an Enquiry” are only estimates.
– The final cost can only be determined after the free consultation at the beginning of your first appointment.
– A cat’s coat condition and temperament are major factors in being able to groom them as per your requirements. If we are not able to groom/finish grooming your cat due to unforeseen/undisclosed circumstances, then the final fee will depend on the work already completed.
Appointment keeping
– The day before the appointment, we will send you a courtesy message reminding you about your appointment.
– We will do our best to keep with the appointment times; however, sometimes traffic and clients are unpredictable, needing more or less time than anticipated.
– We will text/e-mail you the approximate arrival time. Rest assured your pet will receive all the time it needs to complete the groom.
– If when we arrive your cat is nowhere to be found or yourself are not at home, you will loose your deposit.
Parking
– Any parking restrictions must be communicated before the appointment. Pay and display parking fares will be added to the groom’s final amount.
Grooming
Health/behaviour
– Your cat’s health and well-being are our priority.
– Grooming in cats can cause stress to the kidneys, heart and other organs, which can result in death. This is rare but you are informed that there is a risk. The Groomer will stop the groom if the cat starts showing signs of distress and aggression, and any personal expression of how you wanted your pet to be groomed will no longer be considered. The Groomer will only do what is best for your cat.
– You agree to advise us of any health conditions your cat may have, as it might influence how we approach grooming and make it less stressful for your cat.
– We reserve the right to refuse to work with your cat if grooming might harm or worsen any existing condition.
– You agree that we will not be held responsible for any pre-existing conditions found during the grooming.
– We will advise you to seek appropriate treatment from your veterinarian if a medical problem uncovered during grooming needs urgent attention.
– You are responsible for all medical expenses.
– You agree to inform us of your cat’s behaviour issues.
– You must inform us if your cat has ever bitten or shown aggression towards visitors, family members, or you. This is for your cat’s and our safety.
– If your cat becomes aggressive during the grooming session, with your agreement, we might use a soft cone on its head to ensure we can finish the groom with the least damage to your cat and us.
– We might ask you to assist us in speaking softly to your cat, feeding them treats, or just reassuring your pet with your presence.
– Sometimes, the groom might need to be split into two sessions. This will be done to keep your cat’s stress levels down. If appropriate, we will schedule a follow-up appointment at a later date to finish the groom. The full groom price still applies, and you agree to pay the travel cost for the follow-up appointment.
– In extreme cases, you might be advised to get your cat groomed by a vet under sedation.
– You agree that we will not be liable for any after-grooming effects or ill health. This includes, but is not limited to, the risks outlined in the Matted coat disclaimer.
– We arrive in a clean uniform for each of our clients.
– All our equipment/tools are disinfected and cleaned before each appointment.
– We will need a safe place to work, preferably a bathroom or utility room with closed doors. We will bring our table with us; however, we work on our laps, on the floor, etc.
Flea fees
– You should check your cat for fleas and treat them at least 48 hours before your appointment.
– If live fleas are found on your pet, we will complete the groom. However, you will be charged extra for thorough disinfection of our equipment/tools and our clothing.
Follow-up care
– After the groom, we will provide you with recommendations for maintaining your cat’s coat.
Photographs/social media
– You agree that we can take and use pictures of your cat on our social media platforms, our website. These are for the sole use of Mittens Grooming in order to show the work that we do. These will not be shared with 3rd
– A grooming record will be created from your first appointment with us. This record will allow us to know the history of your cat’s grooms and note any health/behaviour issues for our reference.
– We will not use or share your information for marketing purposes.
– We will not use or share any of your personal information on our social media sites, our website or printed material.
DBS
– I am DBS checked, evidence can be provided on request.
Insurance
– Mittens Grooming holds full Pet Business insurance. Details can be viewed upon request.
Matted Coat Disclaimer
All cats can develop mats. Matting and, even worse, pelting cause discomfort to your pet, pulling on the skin and restricting air circulation. The cat may become aggressive and dislike being stroked or touched. Their behaviour can change because of the constant pain they are experiencing.
Skin conditions are not visible due to a matted coat, which, after clipping, can appear as irritation, redness or soreness.
Cats’ skin is very thin and great care is taken when shaving out mats. However, there is a risk of nicks and cuts, patchiness and hair loss, uncovering existing skin conditions. You agree to the risk involved during this procedure.
Mittens Grooming will not be liable for uncovering any preexisting conditions caused by a matted /pelted coat and any subsequent medical treatment that may be required because of coat removal.
Clipping a cat’s coats can result in hair regrowth failure and changes in colour and texture. It can take up to 6 months or more for a full regrowth.
Please be aware that this procedure will drastically change your cats appearance and sometimes it affects their behaviour as well as behaviour of other pets in the house towards them.
Your cat will need extra protection in the cold winter months and in the hot summer months, especially if it is an outdoor cat.
Consent to remove the matted coat on understanding the above problems can happen.
Repeated matting and pelting of the coat cause unnecessary stress and ill health to your cat.
Prevention is the best way forward, so we will recommend a regular grooming schedule and advise on home grooming techniques to keep your cat knot and matt-free.
